Any order for our products can be made online through our website www.ibuslittleworld.com.
Once the purchase process has been successfully completed, you will receive a confirmation email with the reference number that identifies your order and the purchase summary. Please review it and keep it as a receipt for what you are buying for future communications.
All our prices are indicated in Euros, and include VAT for sale within the European Community. The only applicable additional costs are shipping and gift paper. For special shipments we reserve the right to invoice, with your acceptance, the actual transportation costs.
For orders outside the European Union, Canary Islands, Ceuta, Melilla and Andorra, all associated tariffs and taxes are borne by the purchaser in accordance with current legal provisions. In this shipment the value of the invoice in euros will be taken as the declared value for customs purposes. The amount of customs duties varies in each country and must be paid in cash upon receipt of the shipment. Shipments to countries outside the European Union, the Canary Islands, Ceuta, Melilla and Andorra will be invoiced without VAT.
The shipment of the orders will be made after receiving and identifying the payment.
Credit Card: VISA, MASTERCARD, AMERICAN EXPRESS. To guarantee the safety of our customers, in orders over 250 euros we will request a copy of the ID to verify the ownership of the card.
In the confirmation e-mail, you will find all the useful information and the data to make the payment.
4. SHIPPING POLICY
Ibuslittleworld.com makes its deliveries in Spain and also International to the whole World.
In Spain we make the deliveries, according to the method contracted by the customer during the purchase process.
With the PREMIUM shipment a maximum date of reception of the order is given, this date has the following considerations:
The PREMIUM delivery date is calculated with payment card, the PREMIUM delivery time for transfer will start counting once the payment is checked.
The Premium Service does not include holidays on arrival.
If delivery is not completed by absentee, we will inform you by email.
In case of stock break we will contact you to solve the problem and meet the deadline.
In the Canary Islands, Ceuta and Melilla, the European Continent, both for European Union and non-EU countries, and for the Rest of the World, we deliver through Certified Post.
The delivery period corresponds to the days that elapse from the completion of the preparation of the order until the customer receives the same. Always keeping in mind, that those products which are not in stock. In that case the product can be delayed until the receipt of the product by the supplier that can be up to 15 days, in that case ibuslittleworld.com undertakes to inform the customer of the new delivery period according to the reception of the same by the provider.
The deadlines except for major force (for reasons beyond our competence) are in Spain 72 hours, are from two to three working days if there are no problems with the address provided.
The delivery period in Europe depends a lot on the country of destination but from our experience in the UK, Switzerland, Norway, Germany, Italy and Portugal it takes between 4 and 10 days, maximum. In the Rest of the world it can vary by country and within country by destinations, but from our experience in Argentina, Mexico, Chile and USA it takes between 15 and 25 days.
INCORRECT DIRECTIONS: What happens in this case?
If the delivery address is not correctly completed by the customer, the orders sent are automatically returned and Ibuslittleworld.com is NOT responsible for the length of time for this return and also for the cost of the second shipment. Please check that your delivery address is as complete and accurate as possible. The surname that appears must be the same as the one on your doorbell / mailbox. If it is not a private address, use the "company" field to indicate the name of the store, office, or place where you want to receive delivery.
In the case of choosing express delivery, we PLEASE strongly urge you to put the address where you will receive the order, because if you talk to the carrier changes that address to us it supposes an additional cost of transportation that we are not impacting.
PACKAGES OR DELIVERIES NOT REPORTED:
Many times the carriers do not leave the notice correctly, or the customer does not know that the received alert is from IBUS LITTLE WORLD, so he lets time pass without claiming the package. Do not allow more than 8 days to pass from our e-mail notification without claiming the order. Make sure the e-mail you provided is correct so that you can receive the shipping notification without any problems.
By confirming these TERMS OF PURCHASE, the customer agrees to pay seconds in cases of returns for incomplete addresses, not completed by the same and for shipments not claimed on time.
You cannot hold ibuslittleworld.com responsible if you cannot send the requested order due to circumstances beyond your control, including DELAYS by our suppliers, fires, floods, strikes, electrical problems, etc.
The articles offered on our website are of the highest quality and are produced by leading manufacturers of childcare products. In its manufacture rigorous controls have been followed and its components and materials are the most suitable to promote the correct development of children. All products far exceed compliance with EN 1400 and EN 14350, and many more.
Even if, upon receipt of your order, you are not satisfied, you can exercise your right of withdrawal in the General Law for the Defense of Consumers and Users requesting their return within 14 calendar days from the date you received the order, and using the original packaging in which you received your order. If for any reason it is not possible to use the original packaging, you can return the order equally, but then the amount returned will suffer devaluation according to the cost of the packaging used. The address to send the package is:
MARIA AMPARO SALVADOR MINGARRO
C / Dr. Severo Ochoa, 22-3B
12.600 La Vall d'Uixò (Castellón)
ATTENTION! The return will not be effective if the products to be returned are not in perfect condition or the subsequent use of them is limited.
In the event that the return is feasible, the purchase price will be returned in full in the bank account or in the credit card associated with the purchase made. The payment will be made as soon as we have received the product to be returned and we have confirmed that it meets our minimum requirements. Buyers will only bear the cost that the carrier applies to them when returning the products.
Complaint forms are available to individual users of the website www.ibuslittleworld.com.
If you have made an online purchase on our website you can also use this link to try to reach an extrajudicial solution, as long as you reside in the EU: https://webgate.ec.europa.eu/odr/main/? Event = main.home.show & lng = EN